Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mobaid332@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mobaid332@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mobaid332@gmail.com.
RETURN AND REFUND POLICY
At TAVQERIS, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must be in the same condition that you received it. The item must be unworn or unused, with tags where applicable, and in its original packaging. You will also need proof of purchase.
To start a return, please contact us at mobaid332@gmail.com.
Please do not send any product back before contacting us and receiving return authorization and return instructions. Items sent back without prior approval may not be accepted.
RETURN INSTRUCTIONS
If your return request is approved, TAVQERIS will provide you with the appropriate return instructions and return address.
The return address may vary depending on the product and fulfillment partner. Customers should only use the return address provided by TAVQERIS.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
We may request photos or other information to verify the issue and determine the appropriate resolution.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return, including:
• Personalized or custom-made products
• Perishable goods
• Products that cannot be returned for health or safety reasons
• Sale items, unless otherwise required by applicable law
• Gift cards
If you are unsure whether your item is eligible for a return, please contact us before sending the item back.
EXCHANGES
If you would like to exchange an item, please contact us first. Depending on the product and availability, we may recommend returning the original item and placing a new order.
REFUNDS
Once your approved return has been received and inspected, we will notify you whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method.
Please note that the time it takes for a refund to appear in your account may vary depending on your bank, credit card company, or payment provider.
CONTACT US
If you have any questions about our Return and Refund Policy, please contact us at:
TAVQERIS
Email: mobaid332@gmail.com